RICOH Supervisor™

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Overview Benefits FAQ Resources Documentation Login

RICOH Supervisor™ is compatible with most standard operating systems and hardware. Check with your sales representative to determine compatibility with your specific hardware and software environment.

Computer:

Server Class Computer
CPU: Quad Core Processor 2.7 GHz or higher (64–bit CPU)
Main memory: 4 GB RAM or higher (8 GB RAM or higher recommended)

Important:

To avoid performance issues, we recommend that you register up to 15 printers for 4 GB available RAM. If you want to monitor a larger number of printers, increase the available RAM or install additional data collectors.

Hard disk:

1280 × 1024 pixels or higher

Note: Maximize the browser window when you use this application. If the size of the browser window is not large enough to display the user interface, you might experience problems with truncated display.

Operating System:

Windows 11 Pro or Enterprise
Windows 10 (20H2 or higher) Pro or Enterprise
Windows Server 2022 Standard, Essentials, or Datacenter with Desktop Experience
Windows Server 2019 Standard, Essentials, or Datacenter with Desktop Experience
Windows Server 2016 Standard, Essentials, or Datacenter with Desktop Experience
Windows Server 2012 R2 Standard or Enterprise with Desktop Experience
Ubuntu Desktop (22.04 LTS, 20.04 LTS, 18.04 LTS)
CentOS Stream 8
openSUSE Leap Desktop 15.4 or higher
Red Hat Enterprise Linux 7.9 or higher

Important:

The 64-bit operating systems satisfy the minimum operating system requirements.
If you install RICOH Supervisor Data Collector on an operating system that is running on VMware software, the system might experience slow performance. To avoid any RICOH Supervisor Data Collector performance issues, make sure that you allocate a separate disk drive for the VMware software.
Make sure that the computer where you install RICOH Supervisor Data Collector is not set to enter sleep mode. During sleep mode, RICOH Supervisor Data Collector cannot collect data and the connection with the cloud is interrupted.
On openSUSE, make sure you install the insserv-compat package before installing RICOH Supervisor Data Collector. Install RICOH Supervisor Data Collector and restart the computer.

Network:

Make sure that the Domain Name Services (DNS) name is configured on the machine where RICOH Supervisor Data Collector is installed and contains a suffix that is registered in your DNS server database. The DNS name must be assigned to a reachable IP. Make sure that you use a static IP address.
Make sure that the DNS name contains only these ASCII characters:
- English lowercase characters a-z
- English uppercase characters A-Z
- Numbers 0‒9
- Hyphen-minus character –

TCP/IP ports

To allow RICOH Supervisor Data Collector to access the cloud and initiate outgoing connections, open these ports:

RICOH Supervisor Data Collector user interface:
- HTTP: 80
- HTTPS: 443

To allow the RICOH Supervisor Data Collector web server to communicate with the data sources, open these ports:

RICOH Supervisor Data Collector: 19280.
Configure this port to allow incoming connections from the intranet.
Domain Name System (DNS): 53.
Printer Web pages: 80.
Configure this port to allow outgoing requests via TCP.
SNMP: 161/162.
Configure this port to allow RICOH Supervisor Data Collector to initiate outgoing requests via TCP/UDP to contact cut sheet printers.
JMF: 8010.
Configure this port to allow RICOH Supervisor Data Collector to initiate outgoing requests via TCP to contact cut sheet printers.
RICOH Productivity Tracker: 10000.
Configure this port to allow RICOH Supervisor Data Collector to initiate outgoing requests via TCP to contact continuous form printers.

Important:

An IPv4 configuration is required.
If your firewall is configured to block the default ports or the ports that you set up during the installation, you must open them. For more information, see the documentation for the Windows firewall. If you are using a different firewall, read the documentation for the firewall on your computer to make sure that the RICOH Supervisor Data Collector ports are open.

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